Complaint Resolution Compliance Solutions

"I cannot recommend Barbara highly enough. Having her handle our complaints has lifted a huge burden from my shoulders and meant that I can devote my time to client work.  Barbara has an incredible attention to detail and is able to review the most complicated files thoroughly.    Her responses are comprehensive and fair.  If Barbara feels that there has been poor service she will say so and find a constructive way to resolve the complaint.   I rate her hugely"

"We have used Barbara as our external complaints manager for some time.  Throughout this period she has been efficient, courteous and impartial.  She is understanding and able to relay her opinion to clients in a sympathetic manner.  We would not hesitate to recommend her services."

"I worked with Barbara at The Law Society. I found her personable, yet highly efficient. Barbara also had an excellent grasp of technical issues. I am delighted that Barbara has set up her own complaints handling business. I am sure that she will be a tremendous asset to law firms wishing to outsource complaints handling. Barbara will free up valuable fee earning time and retain clients. Her presence will also reassure the SRA that your firm takes complaints seriously. Contact her today, you know it makes sense!"

"Barbara is an experienced complaints handler with an extremely thorough, clear and thoughtful approach. I have found her work to be of a very high standard with her personal management reflected by the speedy turnaround she provides when necessary. I would have no hesitate in recommending her."

It has taken a weight off my shoulders in more ways than one. Firstly Complaints are being dealt with in the appropriate time scale . Secondly we have an Independent view a) for clients and , from my point of view as important , b) for fee earners . You do a thorough job and all fee earners I believe can learn from their mistakes as the firm can . Having to send to an outside source a file also ensures staff document what they do and that in itself I believe makes them better fee earners. Finally it has given me more time to deal with Management and Fee earning .

I have worked with CRCS Legal, and Barbara now for around 4 years. They have always been very responsive, professional, and knowledgeable. It has taken away all the stress of dealing with difficult and complex client complaints, especially the frivolous ones which I always find the hardest to deal with. Our compliance has been checked over a few times since CRCS provided our overhaul, and we have passed with flying colours. I cannot recommend them enough.

At The Warmfront Team we are inspired to do our best for our clients and employees.  In 2023 we engaged CRCS Legal Ltd for advice and support to achieve the ISO 27001 and 9001.  We believed CRCS Legal had the experience and expertise that could help us on our journey to streamline our management and reporting systems whilst ensuring we remained compliant with our regulatory obligations.  CRCS Legal gave us good common sense advice and guidance throughout the process.  As a result we achieved ISO accreditation.  We would have no hesitation in recommending Barbara Spoor and her team at CRCS Legal to anyone.

We have had the pleasure of working with CRCS Legal for several years, in particular with Barbara Spoor, with reference to Compliance policy.

Barbara is extremely knowledgeable, professional and efficient with years of experience in this field. The quality of work produced by Barbara is exemplary.

We have always found her to be supportive, always there at the end of the phone to answer queries and to provide invaluable assistance and guidance. Nothing is too much trouble for Barbara and her team and we could not recommend CRCS highly enough.

As a barrister of 21 years, I can honestly say I have not come across anyone like Barbara: she is efficient, she is knowledgeable and, most importantly, she cares. She goes above and beyond just to help and she knows answers to questions almost immediately. I honestly wish I had come across her sooner. Whenever I have had a query or a confusing problem, I have gone straight to her and it is like a huge weight has been taken off my chest because she gives several different solutions, all supported by a wealth of knowledge that others seem to lack.

It is extremely rare to come across her and she is an asset to anyone who is wise enough to hire her services. I have recommended her to so many other lawyers and will continue to do so. I honestly feel blessed to have found her.

Thanks for all help on these the work is very good, the complaint handling is robust and clearly works.

I have recently utilised the service of Barbara Spoor and CRCS Legal in relation to seeking advice on a compliance matter and SRA rules. From my first communication with Barbara, I felt like a weight was lifted off my shoulders- she provided comprehensive verbal and written advice with addressed my query head on, along with helpful guidance and suggestions on how I should proceed. The fact that she has previously worked for the Law Society is an added bonus as she provides insight in her advice which is helpful. I would recommend all Solicitor and Barrister colleagues to utilise the services of CRCS Legal without hesitation.