We help protect your business by providing support in complaints handling, compliance, training and development.
CRCS Legal offer tailored Complaint Resolution and Compliance Solutions to the legal profession and beyond.
We understand the responsibility Complaints and Compliance brings, that is why we use our expertise to offer a tailored solution to your needs.
We are a friendly team who offer excellent service, tailored to what is required, with common sense manageable approach that works, whilst being a cost effective solution to your needs, whether that is to support with one off or ongoing Complaint Resolutions services, or Compliance Solutions to help support you and your firm with the regulatory landscape, we are here for you to provide the expertise and support that you require.
As Chair of Education and Training of The Warwickshire Society, Barbara is committed to helping the ‘next generation’ of lawyers. Please check our website on a regular basis as we will endeavour to provide information that can help you with your career. Please reach out if you have any queries that you have and we will answer them as best we can.
As a young lawyer, we would encourage you to join your local Law Society Junior Division as they provide an excellent source of information and support to help you in your career. Please ask for further information.
“I cannot recommend Barbara highly enough. Having her handle our complaints has lifted a huge burden from my shoulders and meant that I can devote my time to client work. Barbara has an incredible attention to detail and is able to review the most complicated files thoroughly. Her responses are comprehensive and fair. If Barbara feels that there has been poor service she will say so and find a constructive way to resolve the complaint. I rate her hugely”
“We have used Barbara as our external complaints manager for some time. Throughout this period she has been efficient, courteous and impartial. She is understanding and able to relay her opinion to clients in a sympathetic manner. We would not hesitate to recommend her services.”
“I worked with Barbara at The Law Society. I found her personable, yet highly efficient. Barbara also had an excellent grasp of technical issues. I am delighted that Barbara has set up her own complaints handling business. I am sure that she will be a tremendous asset to law firms wishing to outsource complaints handling. Barbara will free up valuable fee earning time and retain clients. Her presence will also reassure the SRA that your firm takes complaints seriously. Contact her today, you know it makes sense!”
“Barbara is an experienced complaints handler with an extremely thorough, clear and thoughtful approach. I have found her work to be of a very high standard with her personal management reflected by the speedy turnaround she provides when necessary. I would have no hesitate in recommending her.”
I have worked with CRCS Legal, and Barbara now for around 4 years. They have always been very responsive, professional, and knowledgeable. It has taken away all the stress of dealing with difficult and complex client complaints, especially the frivolous ones which I always find the hardest to deal with. Our compliance has been checked over a few times since CRCS provided our overhaul, and we have passed with flying colours. I cannot recommend them enough.
At The Warmfront Team we are inspired to do our best for our clients and employees. In 2023 we engaged CRCS Legal Ltd for advice and support to achieve the ISO 27001 and 9001. We believed CRCS Legal had the experience and expertise that could help us on our journey to streamline our management and reporting systems whilst ensuring we remained compliant with our regulatory obligations. CRCS Legal gave us good common sense advice and guidance throughout the process. As a result we achieved ISO accreditation. We would have no hesitation in recommending Barbara Spoor and her team at CRCS Legal to anyone.