Research released by the SRA shows that 88% of clients are happy with the service they receive from their solicitor. More recent data released by the SRA on 9 July 2019 suggests that law firms are getting better at resolving complaints and most clients say they are happy with the quality of service received from firms (88%)
However, sometimes things do go wrong and it is then that you will receive a complaint. No one likes to receive a complaint about the service they have provided, but this is one regulatory risk that must be managed effectively.
It is very difficult to be objective when your work is being complained about. Complaints can be time consuming, taking you away from the important client matters that are, after all, the life blood of your firm.
We offer complaint resolution services that are tailored to your particular needs that include:
You are not bound to a contract with us and can use us as often or as infrequently as you like. Your complaint procedure can be tailored to encompass this arrangement.
The SRA Rules and Regulations in the two codes of conduct, one for firms, both have a focus on customer care and complaint handling. The obligation in respect of dealing with complaints is that they must be dealt with: promptly, fairly and free of charge.
Having CRCS Legal on board gives you the confidence that you are continuously compliant, you get the assurance that your obligations in respect of complaints are being handled correctly and effectively and we will support you and your team with ad-hoc advice being available by phone or email.
Let CRCS Legal take the stress away from your Firm, leaving you free to run your firm and provide an excellent service to your Clients. You are the expert in providing legal advice and solutions to your clients, so why not use an expert to deal with your Complaint Resolution and Compliance Solutions.
We work remotely, so don’t need to visit your offices, but are able to if necessary. We have secure IT systems in place, the knowledge and experience to ensure confidentiality requirements are met.