About Us


About CRCS

CRCS Legal offer tailored Complaint Resolution and Compliance Solutions to the legal profession and beyond.

We understand the responsibility Complaints and Compliance brings, that is why we use our expertise to offer a tailored solution to your needs. We are a friendly team who offer excellent service, tailored to what is required, with common sense manageable approach that works, whilst being a cost effective solution to your needs, whether that is to support with one off or ongoing Complaint Resolutions services, or Compliance Solutions to help support you and your firm with the regulatory landscape, we are here for you to provide the expertise and support that you require.

Barbara Spoor is Chair of Education and Training and Deputy Vice President of the Warwickshire Law Society.

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Our Mission

CRCS Legal mission is to empower law firms with the knowledge and tools they need to navigate complex regulations with confidence. We strive to provide personalized and effective complaint resolutions and compliance solutions, so our clients can focus on providing exceptional service to their clients while we handle the compliance burden.

CRCS Legal believes that compliance for law firms should be simple and stress-free. That’s why we promise to always be transparent, responsive, and dedicated to finding the best solutions for your firm. Whether you’re just starting out or looking to stay ahead of the curve, we’re here to help.

Contact us today to learn more about our complaint resolution and compliance solutions and how we can help you stay on top of the latest regulations.

CRCS Legal

Our Team

Barbara Spoor LL.B (Hons)

Deputy Vice President of The Warwickshire Law Society.

Barbara Spoor, has over 20 years of experience in the field of Complaints and Compliance. Her background is working for the Law Society in their complaint handling arm. She has also worked on professional misconduct matters for the SRA and had full training in the Code of Conduct. Barbara has an excellent reputation, having been consulted by authors of ‘How to be an Ethical Solicitor’ making a significant contribution to the Complaints and Negligence chapter. Barbara is also a speaker with Lexis Nexis having produced a webinar on the benefits of having an effective complaint management system. Barbara has written articles for The Solicitors Journal with an emphasis on learning from a complaint. During a firms ISO Review it was commented upon how impressed they were by the complaint handling aspect of the business and how this was handled, something that Barbara was and continues to manage. Barbara has helped numerous firms in regards to complaint handling, client care, compliance and dealing with The Legal Ombudsman, Barbara has also provided in house training to firms on a range of subjects.

Tamsin has just graduated with a 2:1 LL.B Hons, with past customer service experience.

She has been helping CRCS Legal with media posts for the past three years, setting up twitter and facebook initially, and continual support with this aspect of the business.

She is now combining this with dealing with complaints as part of the CRCS Legal team.

Zoe Mobley

Zoe Mobley, Consultant, has 30 years experience both in the legal profession and in the fields of compliance. A former Legal Executive specialising in Family Law, Zoe worked with Barbara at the complaint handling body of the Law Society for many years. Latterly Zoe was Head of Quality & Service (Regulation) at the Royal Institution of Chartered Surveyors (RICS). Zoe is skilled in communication, negotiation and stakeholder engagement and has a strong reputation for her pragmatic problem solving approach.

Krissy Hiu
Kissy holds a Law degree and was called to the Bar by The Honourable Society of Grays Inn. She has a background in Customer Relations and Complaints and also previously worked as a Paralegal, specialising in Family Law.
Schamille Jooma

Highly experienced compliance professional with over 16 years of experience in the financial services industry, specialising in AML and financial crime. Strong consultancy experience with big firms including Eversheds Sutherland LLP and Nationwide Building Society. Familiar with AML regulation, SRA Codes of Conduct and risk assessment.

Carol Gill

Carol has over 25 years of experience in the legal profession.  Carol’s early career was in Personal Injury Litigation and industrial disease cases, especially asbestos related disease. 

Since 2009 Carol has specialised in Risk and Compliance including 7 years as a Law Firm Managing partner,  Her roles have been wide ranging from obtaining SRA authorisation for new law firms,  advising on PII, compliance policy drafting , advising on SRA investigations, the Code of Conduct and auditing. Carol worked in a National Law firm as the Complaints Manager and point of conduct for the Legal Ombudsman. 

She also worked within the Private Client Department to improve quality. Carol has a friendly, inclusive and decisive approach to all things compliance!

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