CRCS Legal December 2023 Newsletter
Complaint Resolution Compliance Solutions Welcome to our December newsletter. ‘Tis the season to be jolly but the cost of noncompliance is increasing and CRCS Legal is here to help.Here are some Christmas crackers: Hot off the Press – Here are the new guideline rates: Grade Fee Earner London1 London2 London3 National1 National2 A Solicitors and […]
Good complaints handling for law firms
A guide for law firms regulated by the Solicitors Regulation Authority (SRA) on how to recognise,clarify and investigate complaints, provide a final response to complaint, and work with the LegalOmbudsman (LeO) service. Scope of this note It is not unusual for most law firms to receive complaints from clients and others from time to time, […]